Maria Paula Trujillo Olmos
Brisbane,QLD
Summary
Proven in enhancing cleanliness and customer satisfaction, notably with Guzman Y Gomez, I excel in managing high-pressure situations and ensuring top-notch service. Skilled in both housekeeping and effective communication, my leadership significantly improved operational standards, achieving a noticeable reduction in client complaints.
Overview
5
5
years of professional experience
Work History
Cleaner
Family Business
Brisbane, QLD
03.2022 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
Cleaning Contractor
Family Business
Brisbane, QLD
03.2022 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
Crew Member Cook
Guzman Y Gomez
Brisbane, QLD
11.2021 - Current
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
Cleaning Manager
Baymaids
Wynnum, QLD
02.2019 - Current
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
Crew Member Team Leader
Guzman Y Gomez
Brisbane, QLD
11.2021 - 03.2022
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Education
Diploma of Business - Business
Spencer College
Brisbane, QLD03.2024
Skills
- Housekeeping
- Customer Service
- Reliability and punctuality
- Professional Appearance
- Health and Safety Regulations
- Strong Work Ethic
- Adaptable and Flexible
- Communication and Interpersonal Skills
- Decision-Making
- Safety Standards and Protocols
- New Employee Training
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cleaner
Family Business
03.2022 - Current
Cleaning Contractor
Family Business
03.2022 - Current
Crew Member Cook
Guzman Y Gomez
11.2021 - Current
Crew Member Team Leader
Guzman Y Gomez
11.2021 - 03.2022
Cleaning Manager
Baymaids
02.2019 - Current
Diploma of Business - Business
Spencer College